FAQ

  • When will my child be accepted?
    As soon as there is an opening at your preferred location, our administration will contact you. We will send you a contract with the request to sign and return it to us within seven days. After we receive it you will be invited to our day care at least a month before placement, for an interview and meeting with the pedagogical team. For information on planning and acceptance, please call us at 020-6618710 or email us at planning.plaatsing@hestiakinderopvang.nl.

    What is the notice period of a contract?
    If you want to end a contract or wish to decrease the number of child care days, there is a notice period of one month. A contract can be terminated on every day of the month. The termination date is the date that the email was sent or your letter is received at Hestia, unless a later date is mentioned. Please send us a termination or change request in writing. This is also possible via email: planning.plaatsing@hestiakinderopvang.nl. Additional information is available in the General Conditions of the Branche organisation.

    Can I occasionally exchange a day or request extra child care days?
    It is possible to exchange days or to request extra child care days. Please use this request form.
    You can only apply for an extra day if group circumstances allow this. Your child will be placed in its own group. If there is no place available in its own group, the child will be placed in a different group, after consulting the parents.
    The number of days you can swop, is decided by the days a week you have arranged a placement with us. For instance: you have your child at Hestia for two days per week, you will have the right to exchange 3 days per year (2 plus 1) in 2017.

    Is Hestia open all year long?
    Our locations are closed on national holidays and two annual study days. You can find the closing days for 2018 in this document.

    What will happen at the introduction to the children’s day care?
    Parents/caregivers will have to consider a minimum of 1 and a maximum of 3 weeks for the introduction period. The length of time depends on the age and character of your child. Part-time children will have an adjusted introduction schedule. Per child, a maximum of two parents or supervisors are allowed to be present, to allow for calmness within the group. The parent/caregiver has to be available in the first week and easily reachable after that. Babies keep to their own rhythm and during the introduction period will receive their bottles at their regular times. The same goes for sleeping.

    How does the introduction to BSO go?
    The introduction to BSO will be determined by the parents, child and caretakers. Depending on the wishes of the parent(s), a short or longer time period will be decided on.

    How does Hestia ensure safety for my child?
    Hestia pays close attention to the safety of all children submitted for day and after school care. We work with the safety management method (KDV and BSO) of the ‘Stichting Consument en Veiligheid’ (foundation for consumer and safety).

    How does Hestia take care of my child’s health??
    Your child’s health is guaranteed with the help of the Health management method (KDV and BSO) of the ‘Landelijk Centrum Hygiene en Veiligheid’ (national center for hygiene and safety). At the core of this method are yearly risk inventories for which an action plan is determined accordingly. The results of this research can be viewed at all children’s day care centers. All employees must have knowledge of the risks and their accompanied action plan(s).

    Does Hestia have the right permits?
    All locations of Hestia Kinderopvang have the required permits. They are submitted though the ‘Landelijk Register Kinderopvang‘ (national register for child care).

    The LRK-numbers:

    • Hestia Beethoven – LRK-number: 167887981
    • Hestia Amstelveen KDV – LRK-number: 216639451
    • Hestia Amstelveen BSO – LRK-number: 317358327
    • Hestia Rivierenbuurt KDV – LRK-number: 128536111
    • Hestia Rivierenbuurt BSO – LRK-number: 999652552

    Which language will be spoken?
    The language employed at our daycare is Dutch. We also sing songs with the children in a variety of languages. Depending on the team and its members, we sing songs in the language of their specific backgrounds. This includes for instance French, German, English, Surinam, Moroccan and Turkish.
    At our locations in Amstelveen and Rivierenbuurt we offer all daily activities in two languages: Dutch and English. The Dutch teacher will speak Dutch only and the English teacher will speak English only with the children.

    Do you have a complaint?
    Of course we hope that you are satisfied about our services. In the unllikely event that you should have a complaint, please discuss this with the person concerned. If you cannot work it out together, you can read more about our complaints handling procedure on this page.